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Outlining a systematic process to guide your organization along the path to improvement, this book covers risk and quality, multicultural management, empowerment, error analysis, team building, advanced quality planning, and quality operating systems.
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Loaded with useful examples, exercises, and worksheets, this book will help both front line customer service professionals and their managers maintain focus on creating satisfied, loyal customers.
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A unique blend of strategy and best practice, this book walks readers through a wealth of practical tips, tools, guidelines and frameworks, for implementing customer-focused marketing strategies at every step of the customer journey.
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Tested ideas to build repeat business gathered from all-sized companies from around the world.
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With exercises to reinforce the learning points presented, this book will help you develop training programs to deal with difficult situations, solve problems with customers, create effective customer service strategies, and reach your sales goals.
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Providing a greater insight into understanding and identifying what customers expect, this practical book details simple suggestions that will enable all businesses to exceed these expectations and reap the rewards.
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Combining outstanding content with humor, flair, and inspiration, Work Life Balance Expert Jeff Davidson provides a program that will give you the incentive you need to simplify your customer relationships.
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Including a plethora of tips, tricks, and techniques, this book is power-packed with proven, ready-to-implement action ideas to enhance your customers? experience.
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Presenting a compilation of Nancy Friedman's most popular and most frequently requested customer service articles, this no-nonsense book is geared toward keeping the customer you work so hard to get, from handling irate customers, to dealing with foreign accents.
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Full of wonderful encounters and mutually rewarding experiences, this book presents step-by-step strategies to each of the seven tenets of customer service, with actionable solutions that can be applied to an endless range of workplace problems.