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Combining outstanding content with humor, flair, and inspiration, Work Life Balance Expert Jeff Davidson provides a program that will give you the incentive you need to simplify your customer relationships.
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Providing an extremely practical approach to a very hard topic, this book reboots our understanding of customer experience, showing us what it means, how to measure it, what we need to do to manage it and how we can gain financially from it.
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Rigorously researched, well-grounded and practical, this highly practical book is - quite simply - the definitive, go-to resource for implementing key account management programs.
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Presenting the authors? model for achieving customer service excellence in three parts, this entertaining, yet practical book is a definitive source for healthcare leaders seeking to transform their organizations? approach to elevating and sustaining service excellence.