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Outlining a systematic process to guide your organization along the path to improvement, this book covers risk and quality, multicultural management, empowerment, error analysis, team building, advanced quality planning, and quality operating systems.
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Loaded with useful examples, exercises, and worksheets, this book will help both front line customer service professionals and their managers maintain focus on creating satisfied, loyal customers.
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Tested ideas to build repeat business gathered from all-sized companies from around the world.
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Providing a greater insight into understanding and identifying what customers expect, this practical book details simple suggestions that will enable all businesses to exceed these expectations and reap the rewards.
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Including a plethora of tips, tricks, and techniques, this book is power-packed with proven, ready-to-implement action ideas to enhance your customers? experience.
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Presenting a compilation of Nancy Friedman's most popular and most frequently requested customer service articles, this no-nonsense book is geared toward keeping the customer you work so hard to get, from handling irate customers, to dealing with foreign accents.
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Full of wonderful encounters and mutually rewarding experiences, this book presents step-by-step strategies to each of the seven tenets of customer service, with actionable solutions that can be applied to an endless range of workplace problems.
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Two things ultimately separate successful organizations from all others; leadership and customer service. This concise book shows you how to create an atmosphere where customers will be loyal to your organization.
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Containing 101 effective tips, unique "When this happens, try this" sections, and encouraging quotes, this essential reference is full of practical advice on planning and goal setting, follow-up, leadership, feedback, and more.
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In this audio edition, the author shares the secrets behind making his motto "Always Be Amazing!" an everyday lifestyle and shows how you too can become exceptional in business and in life.